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Complaints Procedures

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​​During the course of your child's school years, you may have cause to make a complaint about an issue or concern you have with their education.

The Department of Education and Training is committed to ensuring that all complaints are dealt with in a fair and equitable manner. There are processes and support networks in place to enable you and your child to work through any issues or concerns you may have.

To achieve an effective resolution for all parties, when making your complaint, you should ensure you:

* provide complete and factual information in a timely manner

* deliver your complaint in a calm and reasoned manner

* avoid making frivolous or vexatious complaints

* do not use deliberately false or misleading information.

making_a_complaint.pdf

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Last reviewed 16 March 2022
Last updated 16 March 2022